Shipping policy
Shipping Policy
Pre-Orders
All products are offered as pre-orders unless otherwise stated.
Each garment is made to order to ensure the highest level of quality and craftsmanship. Please allow approximately 4–5 weeks for production. Once production is complete, inventory is shipped to us for inspection and fulfillment, which typically takes an additional 5 business days.
Order Processing
After your order has been received and quality checked, it will be prepared for shipment within 1–3 business days. You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Methods
Orders are shipped using USPS or DHL Express, depending on the shipping option selected at checkout and the destination.
Estimated delivery times begin once your order has been shipped and do not include the production period.
- USPS: Delivery times vary by location.
- DHL Express: Expedited international shipping, with delivery times varying by destination.
Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to become active.
Delays
Production and shipping timelines are estimates and may be affected by holidays, severe weather, customs processing, carrier delays, or other circumstances beyond our control. We appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer. If you believe your package has been lost or stolen, please contact the shipping carrier directly. We will gladly assist by providing any available shipment information.